CUSTOMER CARE POLICY
"Face the Trends would like a moment to express the deepest and sincere appreciation to you as a customer. Whether you are a new guest or a returning shopper, rest assure your shopping experience is the number one priority to ensure it's a pleasant one. As a guest or a returning shopper, you will be able to navigate through products with ease and transparency."
DUE TO COVID-19, WE MAINTAIN A NO RETURN POLICY. Face the Trends will make every effort possible to ensure our paying customers are safe and without any chances of cross-contamination. However, all customers have the privilege of writing a message on Face the Trends website with any inquiries that will reach the store's owner to resolve any misconceptions and misunderstandings to ensure all customers have an enjoyable shopping experience. ALL PRODUCTS PURCHASED ON FACE THE TRENDS ARE FINAL: NO RETURNS. NO MONETARY REFUND(s). ALL PRODUCTS PURCHASED ON SALE ON FACE THE TRENDS ARE FINAL: NO RETURNS. NO MONETARY REFUND(s). Face the Trends take extra care and steps to ensure our customers receive quality product(s). We do not sent customers faulty, broken, used, or defective products. Each purchase is thoroughly checked for any deficiencies, flaws, and imperfections. Face the Trends go above and beyond to ensure each paying customer received the best quality products we can provide in honor of your patronage. Thank you.
COMPLIMENTARY PRODUCT(S) POLICY
FACE THE TRENDS RESERVE THE RIGHT TO OFFER NEW CUSTOMERS FREE GIFTS. FREE GIFTS ARE COMPLIMENTARY PRODUCTS ON FACE THE TRENDS WEBSITE PER STORE OWNER IN WHICH ALL CUSTOMERS HAVE TWENTY-FOUR HOURS TO MAKE A FULL PURCHASE TO RECEIVE A COMPLIMENTARY PRODUCT FOR WHICH THE OFFER EXPIRES FROM DATE OF RECEIPT OF FULL PURCHASE FROM FACE THE TRENDS WEBSITE. NOT ALL FULL PURCHASES ARE SYNONYMOUS NOR EQUATE A FREE GIFT. NO FREE PRODUCT(S) ON FACE THE TRENDS ARE INCLUDED OR ADDED WITH PRODUCTS ON SALE OR DISCOUNTED. AN OFFER OF A FREE GIFT IS SOLELY AT THE DISCRETION OF FACE THE TRENDS OWNER WITHOUT PREJUDICE. COMPLIMENTARY AND/OR FREE GIFTS IS NOT A PERMANENT SERVICE AND MAY CHANGE WITHOUT NOTIFICATION AT ANY TIME. Thank you.
ALL CUSTOMERS HAVE ACCESS TO FACE THE TRENDS CUSTOMER CARE "INBOX" AND EMAIL FOR ALL INQUIRIES. FACE THE TRENDS STORE/WEBSITE DIRECT NUMBER IS POSTED ON THE WEBSITE'S MAIN PAGE FOR INQUIRIES SPECIFIC TO OUR STORE PRODUCTS. DUE TO CALL VOLUME, FACE THE TRENDS HAS SPECIFIC PHONE HOURS DURING WEEKDAYS AND ON SATURDAY AND SUNDAY. AS STATED IN THE AFOREMENTIONED, FACE THE TRENDS "INBOX" AND EMAIL ARE THE BEST METHOD OF COMMUNICATION. FACE THE TRENDS RESERVE THE RIGHT TO "BLOCK AND/OR "DELETE" ALL PHONE NUMBERS AND/OR VISITOR, AND/OR CUSTOMER FOR INAPPROPRIATE AND/OR VULGAR LANGUAGE(S) INCLUDING PROFANITY VIA TELEPHONE, AND/OR "INBOX," AND/OR EMAIL. ALL VULGAR AND/OR INAPPROPRIATE LANGUAGE(S) INCLUDING PROFANITY CAN AND WILL BE REPORTED TO LAW ENFORCEMENT INCLUDING OR UPGRADED TO THE FEDERAL BUREAU INVESTIGATION AGENCY. ALL LEGAL PROTECTION METHODS WILL BE IMPLEMENTED TO ENSURE THE WELFARE AND SAFETY OF FACE THE TRENDS, CUSTOMERS, AND GUEST(S). Thank you.
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